It is the aim of the Ministry of Transportation and Telecommunications to provide an effective and efficient public transport in Bahrain that is attractive to all sections of the society, with high quality operating standards and customer service.
With that goal in mind, the Ministry developed an ambitious plan to provide a high quality public transportation service, in a phased manner, up to the year 2030. The improved Public Transport will have optimized routes, increased coverage, and will provide bus riders with greater levels of frequency and reliability.As part of the upgraded service the Ministry of Transportation and Telecommunications will introduce a new bus fleet with high-tech facilities and improvements, making the public transport service accessible to a wider section of the population including riders with special needs. The Ministry will also upgrade all required supporting infrastructure, such as bus shelters and main bus stations as part of the revamp. As the relevant infrastructure is further developed, passengers will also be able to access passenger information systems that will provide them with up-to-date information for their specific trip.One of the key milestones accomplished by the Ministry has been the appointment of a new Operator, the Bahrain Public Transport Company (BPTC), which has started the transitional phase of its operations on 15 February 2015. The new Operator will be required to adhere to strict Operational Standards and Quality of Service and the Ministry of Transportation and Telecommunications aims to put in place strict monitoring and enforcement processes in order to improve the levels of service and guarantee a better rider experience for its customers.