As part of government efforts to improve service quality and reengineer procedures, the Ministry of Transportation and Telecommunications launched a remote inspection service for the land transport sector, as a new digital service aimed at expediting the rectification of violations and enhancing the efficiency of regulatory operations.
The remote inspection service is designated for institutions licensed in the land transport sector that are found to have violations during the initial field inspection conducted by ministry inspectors. These institutions are granted the opportunity to rectify their status in accordance with the approved regulatory frameworks.
Under the new service, licensed institutions can book an electronic appointment to undergo a virtual inspection via video communication, during which compliance with corrective measures is verified and recorded violations are cleared, without the need for a repeat field visit. This contributes to faster procedures, reduced operational downtime, and enables institutions to resume activities in an orderly and compliant manner.
HE Fatima Abdullah Al Dhaen, Undersecretary for Land Transport and Post Affairs, said the service reflects the ministry’s adoption of innovative digital solutions to enhance the efficiency of inspection and oversight mechanisms in the land transport sector. She noted that the remote inspection service will help accelerate violation clearance procedures, improve satisfaction among licensed institutions, and support compliance with regulatory requirements in a flexible and effective manner.
She added that the launch of the service demonstrates the ministry’s commitment to developing its services in a way that reduces time and effort for institutions, while strengthening the effectiveness of the regulatory system, with field inspections continuing as required and in accordance with approved procedures.
In a related context, ongoing government efforts to develop and reengineer public services have resulted in the documentation, translation and publication of more than 1,300 government services, including the development and reengineering of 800 services across various sectors. These efforts were based on proposals and feedback received through the National Suggestions and Complaints System "Tawasul," investor feedback, and mystery shopper reports evaluating government services, in addition to the issuance of service guides and service-level agreements, contributing to improved procedural efficiency, enhanced service quality, better user experience, and support for government digital transformation.
Last Updated Date: 17-01-2026
